xbje Responsible Gaming

Age Restriction Policy

xbje operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any wager on the xbje platform. This is a firm, non-negotiable requirement that applies to all players across Bangladesh, regardless of the type of game or betting market accessed.

At the time of registration, xbje collects your date of birth and may request identity verification to confirm that you meet the minimum age requirement. If xbje discovers that an account has been opened by a person under the age of 18, the account will be immediately suspended, all funds will be frozen pending investigation, and any winnings accrued by an underage player will be forfeited.

Protecting Young People at Home

If you share a device or a home with young people, we strongly encourage you to take steps to prevent underage access to the xbje platform. Practical measures include keeping your login credentials private and never saving your password on shared devices. Do not leave your xbje account logged in on a shared phone, tablet, or computer. Consider using parental control software on family devices that can restrict access to online gambling platforms.

Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. xbje encourages all players to periodically reflect on their gambling habits and honestly assess whether gaming remains a controlled, enjoyable activity. The following warning signs may indicate that gambling is becoming a problem.

If you answered yes to any of the questions above, we encourage you to use one of the tools described below and to reach out to our support team. Taking action early is far easier than waiting until gambling has caused serious harm to your finances or personal life.

Responsible Gaming Tools

xbje provides a comprehensive suite of responsible gaming tools that can be activated on your account at any time. All tools are available free of charge and can be requested by contacting our support team at [email protected]. There is no penalty for using these tools — they exist to support you.

Protective limits — such as deposit caps and loss limits — take effect immediately when they are set or reduced. Increases to limits are subject to a mandatory cooling-off period before they take effect, giving you time to reconsider. This asymmetry is intentional: xbje makes it easy to restrict your account and deliberately introduces friction when relaxing restrictions.

You do not need to explain your reasons for requesting any protective tool. Our support team will not attempt to persuade you to change your decision or offer you a bonus to delay activating a limit or exclusion. Your request will be processed promptly and without judgment.

Deposit and Spending Limits

Setting a deposit limit is one of the most effective ways to maintain control of your gambling budget on xbje. Limits can be configured as daily, weekly, or monthly caps on the total amount you deposit into your xbje account via bKash, Nagad, Rocket, Upay, or any other supported payment method.

To set or adjust a deposit limit, contact xbje support at [email protected] with your registered account email address and your requested limit amount in BDT. Our team will confirm the limit is active on your account and provide written confirmation by email.

Time-Out and Cooling-Off Periods

A time-out is a short-term account suspension designed for players who want to take a break from gambling without committing to a longer exclusion period. Time-outs are available in three durations: 24 hours, 7 days, and 30 days. During a time-out, your xbje account will be temporarily suspended and you will not be able to log in, deposit, or place bets.

Time-outs begin immediately upon activation and run for their full duration without exception. xbje will not send any promotional emails or bonus offers to your account while a time-out is active. Existing account balances are preserved and remain accessible once the time-out period concludes.

How to Activate a Time-Out

1. Contact Support Send an email to [email protected] from your registered email address stating that you wish to activate a time-out and specifying the duration (24 hours, 7 days, or 30 days).
2. Identity Confirmation Our support team may ask you to confirm your account details to verify your identity and ensure the request is applied to the correct account.
3. Immediate Activation Your time-out will be activated within a short period of your confirmed request. You will receive an email confirmation once the suspension is in place.
4. Account Restoration At the end of the time-out period your account will automatically become accessible again. If you wish to extend the period, contact support before it expires.

Self-Exclusion Programme

Self-exclusion is a formal, binding agreement between you and xbje in which you request that your account be permanently suspended for a defined minimum period. Unlike a time-out, self-exclusion is a serious commitment intended for players who feel they have lost control of their gambling and need a firm, enforceable barrier to continued play.

xbje offers self-exclusion periods of 6 months, 1 year, and permanent exclusion. Once a self-exclusion is activated, it cannot be reversed or shortened during the elected period — even if you contact support and request reinstatement. This is by design: the purpose of self-exclusion is to provide protection during a period when your own judgement about gambling may be compromised.

What Happens During Self-Exclusion

• Your xbje account is immediately suspended and you cannot log in.
• All pending bets placed before exclusion will be settled normally; any resulting balance will be returned to you.
• xbje will remove you from all marketing lists and you will receive no promotional communications for the duration of your exclusion.
• Any attempt to create a new account during the exclusion period violates xbje's Terms & Conditions and any new account identified as belonging to an excluded player will be closed immediately.
• For permanent exclusion, your account data is retained for legal and compliance purposes but the account will never be reactivated.

How to Request Self-Exclusion

1. Submit Your Request Email [email protected] from your registered email address. State clearly that you are requesting self-exclusion and specify the period: 6 months, 1 year, or permanent.
2. Verification The support team will verify your identity to confirm the request. No attempt will be made to dissuade you or offer alternatives — your request will be treated with full seriousness.
3. Immediate Account Suspension Self-exclusion is activated immediately upon confirmation. You will receive a written confirmation email. The account suspension begins from the date of that confirmation.
4. Balance Refund Any available balance remaining in your xbje account at the time of exclusion will be returned to your registered bKash, Nagad, or other payment method within the standard processing timeframe.

Getting Help and Support

xbje's support team is available to assist with any responsible gaming request, including activating limits, time-outs, or self-exclusion. All requests are handled confidentially and with care. If you feel that gambling is becoming a problem for you or someone you know, do not wait — reaching out early makes it much easier to regain control.

To contact xbje's responsible gaming support team, send an email to [email protected] from the email address registered to your account. Please include your username or account reference and clearly state what tool or action you are requesting. Our team will acknowledge your request within 24 hours Bangladesh Standard Time (BST, UTC+6) and will aim to have protective measures in place the same day.

Talking to Someone You Trust

Beyond the tools xbje provides, one of the most important steps any player can take is to speak openly with a family member, friend, or trusted person about their gambling habits. Problem gambling often worsens in isolation. Having an honest conversation with someone close to you can provide perspective, reduce the sense of shame that sometimes surrounds gambling difficulties, and open the door to practical support.

If you are in Bangladesh and concerned about gambling-related harm — whether your own or that of someone close to you — we encourage you to seek guidance from a local mental health professional or counsellor. xbje is not a counselling service, but our support team can help you access your account tools and ensure you have the space you need to make a healthy decision about your relationship with gambling.

Support for Family Members

If you are concerned that a family member or someone close to you has a gambling problem, xbje's support team can advise you on what steps can be taken. In cases where a player has agreed to self-exclusion at the request of a family member acting with the player's consent, we will work sensitively to ensure the process is handled appropriately. Contact [email protected] for guidance.

Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for xbje — it is a core part of how we operate. We believe that a sustainable, trustworthy platform must prioritise player wellbeing alongside entertainment. Every member of the xbje team, from platform development to customer support, is aware of and trained in responsible gaming principles.

xbje conducts ongoing monitoring of player activity to identify behavioural patterns that may indicate gambling harm. This includes tracking changes in deposit frequency, session length, and wagering patterns against a player's individual history. Where these indicators suggest potential harm, our responsible gaming team may proactively reach out to the player to check in and offer access to protective tools. This is never intended as intrusive — it reflects our genuine care for the players who use our platform.

We do not design our platform to exploit vulnerable players or to make it difficult to stop playing. Features such as reality check notifications, session time displays, and frictionless access to limit-setting tools are deliberately integrated into the xbje experience. We will continue to invest in improving these features as responsible gaming standards evolve.

xbje is committed to maintaining this Responsible Gaming Policy as a living document, updated as our platform develops and as best practices in player protection are refined. If you have feedback on how xbje can improve its responsible gaming provisions, please share it with us at [email protected]. We take all feedback seriously.